Last updated: 9 February 2026
Package subscriptions are non-refundable. Unless there is a valid medical reason (as set out below), no refunds will be given for unused tokens or unused portions of your package. Token validity periods are fixed and cannot be extended.
You may cancel or terminate your membership for medical reasons. The following documentary proof must be provided and will be subject to approval by ZUMBATON management:
If the documents are approved by management, your subscription may be put on hold until you are deemed fit to continue. Refunds in such cases are subject to management discretion and our internal policy. In the event of death or disability, liability for membership terminates as at the date of death or disability.
Cancellation of a class after booking must be made at least 24 hours before the class date. If you cancel in time, the token will be returned to your account. A booked class with a "NO SHOW" will be forfeited; no token refund or credit will be given.
If we cancel a class (e.g. instructor illness, low attendance, facility issues), your token will be refunded to your account automatically. We will notify you as early as possible.
To request a refund or membership hold based on medical grounds, contact us at hello@zumbaton.sg with your membership details and the required doctor's letter. All requests are subject to management approval. Approved refunds will be processed within a reasonable time to the original payment method.
For refund or hold enquiries, email hello@zumbaton.sg or visit us at 2 Jalan Klapa, #2-A, Singapore 199314.
.png&w=256&q=75)